Nicola Crowson is the Course Leader for the BA hons degree in Architecture within the School of Architecture. She is passionate about demystifying the University experience to students and ensuring appropriate support is in place throughout a student journey. As a first generation university student herself she appreciates some of the changes first hand. Her role as Course Leader is mainly student facing and involves senior tutor responsibilities, well-being & extenuating circumstances officer, year coordinator and personal tutor. Nicola is leading the RARA project within the school and in response to the development of the online resources has launched a new model for Personal Tutoring system within the School of Architecture.